I have seen this at not just Wal-Mart, but other retailers around the country and I always just shake my head when I see it. But one California Mom decided to do something about it.
Essie Grundy was made to feel embarrassed, ashamed, and like a criminal when she purchased beauty products from a Wal-Mart store located in Perris, CA. On two separate occasions she visited Wal-Mart – once to buy a .48 cent comb and another time to buy a bottle of lotion. On both occasions she was forced to ask a Wal-Mart employee to open the locked glass cases that the products were locked behind.
Once the employees retrieved the items they did not allow Mrs. Grundy to touch the items. Instead they escorted her to the cashier, where she was forced to pay for the items before she was allowed to physically touch them.
She decided she had to speak up about the way she was treated, despite not being used to the media spectacle that it would cause. In regards to the reason why the products were locked behind glass, Gloria Allred has said
if it walks like a duck, talks like a duck, and quacks like a duck, then it’s a duck!